Privacy Policy

Privacy Policy

Last Update: 14.02.2022

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, process, disclose, and safeguard your personal data when you access or use our website and services. We process personal data in full compliance with applicable data protection and privacy laws.

1. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person (a living individual), including but not limited to name, address, identification numbers, account details, and gaming activity.
  • Processing: Any operation or set of operations performed on personal data, whether automated or not, such as collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, alignment, combination, restriction, erasure, or destruction.
  • Data Subject: The natural person to whom the personal data relates.

2. Categories of Personal Data We Collect

We may collect the following categories of personal data:

  • Registration Details: Full name, ID or passport number, email address, residential address, date of birth, and other contact details.
  • Account and Financial Data: Banking account details, payment card information, records of deposits, withdrawals, winnings, losses, and other transaction history.
  • Gaming Data: Information pertaining to your gameplay, including wagers placed, bets made, wins and losses, and game preferences.
  • Location Data: IP address, approximate geolocation derived from IP or device, and device identifiers, used to ensure adherence to regulatory obligations (including responsible gambling requirements).
  • Verification Data: Documents and information submitted for the purposes of age verification, identity verification, and compliance checks (such as copies of identification documents and proof of address).
  • Any additional information you voluntarily provide to us during communications or in the course of your use of the services.

3. How We Collect Personal Data

Personal data is obtained:

  • Directly from you, when you register an account, utilise our services, or communicate with us (including through customer support channels or live chat).
  • Automatically through your interaction with our website or application (via cookies, server logs, and similar technologies).
  • From third parties, including regulatory authorities, credit reference agencies, fraud prevention services, and business partners involved in the provision of our services.

4. Purposes of Processing Personal Data

We process your personal data solely for the following specified purposes:

  • Account Administration: To establish, maintain, and administer your account, verify your identity, and confirm compliance with minimum legal gambling age requirements.
  • Payment Processing: To facilitate and secure deposits, withdrawals, and payout transactions.
  • Service Provision and Gameplay: To enable participation in games, record and monitor wagering activity, and deliver customer support.
  • Regulatory and Legal Compliance: To fulfil statutory obligations, including those under anti-money laundering (AML) rules, responsible gambling frameworks, and reporting duties to competent gambling authorities.
  • Marketing Communications: To deliver promotional offers, bonuses, and marketing materials, but only where you have given explicit consent.
  • Fraud Detection and Prevention: To identify, prevent, detect, and investigate fraud, misuse of the services, or other unlawful conduct.
  • Service Improvement: To analyse usage patterns, enhance the website, application, games, and overall services based on aggregated analytics and user feedback.

5. Legal Bases for Processing

Our processing of personal data relies on one or more of the following lawful bases:

  • Performance of a Contract: Processing is necessary for the performance of the services provided under the Terms and Conditions accepted by you upon registration.
  • Legal Obligation: Processing is required to comply with applicable gambling, financial, and regulatory laws.
  • Legitimate Interests: Processing is necessary for our legitimate interests (or those of third parties), including safeguarding platform integrity, fraud prevention, and service security, provided such interests are not overridden by your rights and freedoms.
  • Consent: Where required (for example, certain direct marketing activities or non-essential cookies), we rely on your freely given, specific, informed, and unambiguous consent.

6. Disclosure of Personal Data

We may disclose your personal data to:

  • Affiliates and Service Providers: Entities that assist with payment processing, customer support, game provision, IT infrastructure, and other operational functions.
  • Regulatory and Governmental Authorities: Where disclosure is necessary to satisfy legal and regulatory obligations.
  • Anti-Fraud and Credit Reference Agencies: For identity verification, fraud prevention, and financial due diligence purposes.
  • Marketing Partners: Only with your explicit consent, to selected partners who assist in promoting our services.
  • Other Third Parties: In connection with a merger, acquisition, corporate reorganisation, or sale of all or part of our business, provided the recipient adheres to equivalent data protection standards.

International Transfers
Where personal data is transferred outside the jurisdiction where it was collected, we ensure adequate safeguards are in place, such as standard contractual clauses, adequacy decisions, or other mechanisms recognised under applicable data protection law.

7. Data Retention

We retain personal data only for as long as necessary to achieve the purposes set out in this Privacy Policy or to meet legal, regulatory, or contractual obligations. Pursuant to applicable gambling and AML regulations, financial transaction records are retained for a minimum period of five (5) years. Upon expiry of the retention period, we will securely erase or irreversibly anonymise the data.

8. Data Subject Rights

You have the following rights in relation to your personal data (subject to applicable law and any statutory exceptions):

  • Right to be Informed: To receive clear information about the collection and use of your personal data prior to processing.
  • Right of Access: To obtain confirmation of whether we process your data and, if so, to receive a copy of that data.
  • Right to Rectification: To request correction or completion of inaccurate or incomplete personal data.
  • Right to Object: To object to processing, in particular where based on legitimate interests or for direct marketing purposes (including profiling for marketing).
  • Right to Erasure (“right to be forgotten”): To request deletion of your personal data in certain circumstances.
  • Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Withdraw Consent: Where processing relies on consent, to withdraw that consent at any time (without affecting the lawfulness of prior processing).

To exercise any of these rights, please contact our Data Protection Officer at [email protected].

9. Data Security

We maintain appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These include encryption of sensitive information, strict access controls, firewalls, and periodic security assessments. While we strive to secure your data, absolute security cannot be guaranteed in any online environment. You must maintain the confidentiality of your login credentials. In the event of a personal data breach, we will notify affected data subjects and relevant supervisory authorities as required by law.

10. Cookies and Similar Technologies

We utilise cookies and comparable tracking technologies to improve user experience, analyse site performance, and deliver tailored content. Certain cookies are strictly necessary for site functionality; others are deployed only with your explicit consent. You may manage or withdraw consent for non-essential cookies via your browser settings or our cookie management tool.

11. Protection of Minors

Our services are intended exclusively for individuals aged 18 years or older (or the applicable legal gambling age in your jurisdiction). We do not knowingly collect or process personal data from persons under this age. Should we discover that such data has been collected, it will be promptly deleted. Parents or legal guardians suspecting unauthorised collection from a minor should contact us immediately.

12. Updates to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or our processing practices. Material changes will be communicated by posting the revised Policy on our website. Your continued use of the services following such posting constitutes acceptance of the updated terms.

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