Terms and Conditions

Terms and Conditions

Last Update: 20.03.2023

Version: 2.3

1. GENERAL

Prior to engaging in any games of chance available on the Website, you must carefully review these Service Terms and Conditions in their entirety. By completing the registration process with the Casino and/or by using the services, you acknowledge that you have read, understood, and expressly agree to be bound by these Terms and Conditions.

The website (hereinafter referred to as the “Casino”, “Website”, “Company”, “We”, “Us”, or “Our”) is owned and operated by Just Entertainment B.V., a company duly incorporated and registered under the laws of Curaçao with registration number 160603, having its registered office at Scharlooweg 39, Willemstad, Curaçao. Just Entertainment B.V. holds a valid gaming license issued by the Curaçao Gaming Control Board under license number OGL/2024/164/0246 and is fully subject to and compliant with all applicable Curaçao gaming laws, regulations, and licensing conditions.

The Casino reserves the right, at its sole and absolute discretion, to amend or modify these Terms and Conditions at any time. Where reasonably practicable, players will be notified of material changes within a reasonable period. Continued use of the services following such notification shall constitute acceptance of the amended Terms and Conditions. In the event that you do not accept the updated Terms and Conditions, you shall be entitled to receive any outstanding balance in your account in accordance with the applicable withdrawal procedures. The provisions of this clause shall prevail over any conflicting terms in the Payments Policy or Refund Policy, unless expressly stated otherwise in writing.

The English language version of these Terms and Conditions shall be the prevailing and controlling version in all respects. In the event of any dispute, inconsistency, or ambiguity between the English version and any translation or other language edition, the English version shall govern exclusively.

Should any provision (or part thereof) of these Terms and Conditions be held invalid, unenforceable, or void by a court or competent authority of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be reformed or severed to the minimum extent necessary to give effect to the parties’ original intent.

2. RESPONSIBILITY OF THE PARTIES

The respective obligations under these Terms and Conditions are allocated as follows:

  • “Casino” (also referred to as “Company”, “We”, “Us”, “Our”, or “Website”) – the provider of the online gaming platform and related facilities for entertainment purposes only;
  • “You” (also referred to as “Player” or “Your”) – the individual end user and participant in the games of chance offered.

By accepting these Terms and Conditions, you expressly acknowledge and accept that participation in games of chance inherently involves the risk of financial loss and that you participate at your own risk. The Casino shall bear no liability whatsoever for any losses, damages, or other consequences arising from your use of the services or participation in the games.

To the fullest extent permitted by law, the Casino disclaims all liability for any: (i) hardware, software, or technical malfunctions; (ii) interruptions, delays, or failures in Internet connectivity; or (iii) any other technical issues that may prevent access to the Website or interfere with gameplay.

In the event that a wager, bet, or payment is accepted or processed in error (including due to manifest error or technical fault), the Casino reserves the right, without prejudice to any other remedies: (a) to void and cancel all affected wagers or bets and restore the account to its state immediately prior to the error; or (b) to correct the error by re-settling the wagers or bets in accordance with the correct terms and odds that would have applied absent the error.

Should the Casino erroneously credit your account with funds, bonuses, bonus-related winnings, or other amounts to which you are not entitled (whether due to technical error, paytable mistake, human error, or otherwise), such amounts (and any winnings derived therefrom) shall at all times remain the property of the Casino and shall be deemed null and void. If any such erroneous amounts have been withdrawn prior to the Casino becoming aware of the error, you shall be liable to repay the full amount to the Casino forthwith (without prejudice to any other legal or equitable remedies available). You undertake to notify the Casino immediately (and in any event within twenty-four (24) hours) by email of any such erroneous crediting.

Neither the Casino nor its officers, directors, employees, affiliates, licensors, or service providers make any representation or warranty that the software, Website, or services will be uninterrupted, error-free, secure, fit for any particular purpose, or meet your requirements. To the maximum extent permitted by law, the Casino excludes all liability (whether in contract, tort, negligence, strict liability, or otherwise) for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, losses, costs, or expenses arising from or in connection with the use of the Website or participation in the games.

By accessing or using the Website, you agree to indemnify, defend, and hold harmless the Casino and its officers, directors, employees, affiliates, licensors, and service providers from and against any and all claims, demands, actions, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to your use of the services, breach of these Terms and Conditions, or violation of any applicable law.

The Casino retains the sole and absolute discretion to determine whether any breach of these Terms and Conditions has occurred and to impose any sanctions in accordance with the Violations Policy, which may include (without limitation) temporary suspension, restrictions on access to communication channels, or permanent exclusion from the Website and all games.

3. RESTRICTED COUNTRIES POLICY

The Casino only accepts players from jurisdictions where participation in online gambling is lawful under applicable local laws. By accepting these Terms and Conditions, you represent and warrant that your participation does not violate any laws, regulations, or restrictions applicable in your jurisdiction of residence or location. You bear sole responsibility for ensuring compliance with all relevant laws concerning the deposit of funds and participation in real-money gaming.

The Casino reserves the right to conduct identity verification and other KYC procedures at any time. In the event of a breach of this Restricted Countries Policy (including successful circumvention to make a deposit), the Casino offers no guarantee of refund and reserves all rights. Nevertheless, the Casino shall apply commercially reasonable efforts to return any such funds where lawfully and practically possible. For details on jurisdictions restricted from receiving bonuses, refer to the Bonus Terms and Conditions.

Players from the following countries, territories, and jurisdictions (“Restricted Countries List”) are strictly prohibited from depositing funds or playing for real money: Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Democratic Republic of the Congo, Dutch West Indies, Cook Islands, Costa Rica, Cuba, Curaçao, Cyprus, Czech Republic, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Liberia, Libya, Lithuania, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Netherlands, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Pakistan, Palau, Palestine, Papua New Guinea, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Republic of the Congo, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch part), Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, St Eustatius And Saba, Suriname, Svalbard and Jan Mayen, Swaziland, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States of America, United States Minor Outlying Islands, Vanuatu, Venezuela, Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

4. GAMES AVAILABILITY AND RULES

By accepting these Terms and Conditions, you confirm that you are fully aware of and understand the rules applicable to each game offered on the Website. It remains your sole responsibility to acquaint yourself with the rules and the theoretical return-to-player (RTP) percentage for each game.

Certain games may be unavailable in specific jurisdictions due to requirements imposed by game providers, which may vary or change periodically. The use of any VPN, proxy, or other circumvention tool to bypass such restrictions is strictly prohibited and may result in forfeiture of all winnings and/or account closure.

NetEnt-Specific Restrictions

  • Absolute Restriction
  • NetEnt Casino Games shall not be supplied to any operator in the following jurisdictions without the requisite licenses: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
  • Blacklisted Territories
  • NetEnt Casino Games are prohibited in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
  • Blacklisted Branded Games Territories
  • The following NetEnt branded games are subject to additional territorial restrictions beyond those in paragraph 2:
  • Planet of the Apes Video Slot: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
  • Vikings Video Slot: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
  • Narcos Video Slot: Indonesia, South Korea.
  • Street Fighter Video Slot: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
  • Fashion TV Video Slot: Cuba, Jordan, Turkey, Saudi Arabia.
  • Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse, and The Invisible Man) may only be offered in: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine.

Players resident in Canada are ineligible to play games supplied by NYX.

5. FEES AND TAXES

You shall be solely responsible for the payment of all taxes, duties, levies, or other charges applicable to your winnings or account activity under the laws of your jurisdiction of residence or domicile.

6. USE OF THE PLAYER’S ACCOUNT

By registering and continuing to use the Casino services, you represent and warrant that you are at least eighteen (18) years of age (or the applicable age of majority in your jurisdiction, if higher) and that you meet all legal requirements for participation. You shall not permit any third party (including minors) to access or use your account. The Website is provided solely for your personal, non-commercial entertainment purposes.

You are permitted to hold only one (1) account at any time. The creation, ownership, control, or use of multiple accounts (“Duplicate Accounts”) constitutes a material breach, entitling the Casino to cancel all payments, void all bonuses and winnings derived therefrom, and terminate the relevant account(s) in accordance with the Violations Policy.

You must ensure that all registration and account information remains accurate and current. Should any details require update, you are strongly advised to contact customer support promptly.

7. KYC PROCEDURE

The Casino implements a mandatory Know Your Customer (KYC) verification process to confirm that: (i) the account holder is the real natural person; (ii) deposited funds are legitimate and belong to the account holder; and (iii) withdrawals are remitted to the rightful owner and payment method.

The Casino may request, at its sole discretion, the following documentation (among others):

  • Proof of identity: A valid government-issued photo identification document displaying full name, date of birth, issuance and expiry dates, and photograph (e.g., passport, national identity card, or driver’s license).
  • Proof of payment: Documentation evidencing the deposit transaction, including amount debited, account holder name, and date (format may vary by payment method).
  • Proof of address: A document no older than ninety (90) days confirming your declared residential address, including full name, address, and issuance/expiry dates.

Upon satisfactory completion of KYC, you will be notified by email. You may inquire as to status via customer support. The Casino reserves the right to request additional or updated documentation at any time (e.g., renewed identity documents or updated proof of address following a change of residence).

Failure to provide requested KYC documentation shall prevent processing of any withdrawals, of which you will be notified by email. The Casino shall make reasonable attempts to contact you using the details provided in your account. Persistent non-cooperation or failure to complete verification may result in account suspension or closure. Any outstanding balance prior to suspension/closure shall be payable only upon successful completion of the required procedures. Funds determined to have been derived from illicit sources or in breach of these Terms and Conditions (per the Violations Policy) shall be forfeited to the Casino.

8. PAYMENTS POLICY

The Website supports various payment methods. For the most suitable options for your jurisdiction, consult the Payments Page, contact [email protected], or use live chat. All Paysafe transactions are processed by Just Entertainment B.V. Use of third-party payment accounts or instruments is strictly prohibited. The Casino disclaims liability for any losses arising from deposits to or withdrawals from third-party accounts. Breach of this prohibition entitles the Casino to void all associated winnings.

Accepted currencies: EUR, USD, CAD, NOK, AUD, NZD, ZAR, CHF, BTC, USDT, ETH, BCH, XRP, BNB, DOG, TRX, ADA, LTC.

Minimum deposit: 20 EUR/USD, 30 CAD/AUD/NZD, 200 NOK, 400 ZAR, 0.0001 BTC, 0.001 BCH, 0.01 LTC, 0.01 ETH, 0.001 XRP, 1 DOGE, 5 USDT, 2 ADA, 10 TRX, 0.01 BNB (varies by method).

Minimum withdrawal: 20 EUR/USD, 30 CAD/AUD/NZD, 200 NOK, 335 ZAR, 0.0006 BTC, 0.001 BCH, 0.01 LTC, 0.01 ETH, 0.001 XRP, 0.01 DOGE, 20 USDT, 9.0 ADA, 1100.0 TRX, 0.02 BNB (varies by method).

Due to the nature of cryptocurrencies, fixed deposit limits may not apply; alternative responsible gaming limits remain available.

Daily withdrawal limit: 4,000 EUR/USD/CHF, 6,000 CAD/AUD/NZD, 40,000 NOK, 65,000 ZAR, 0.10 BTC, 4,000 USDT (Casino day: 00:00–23:59 UTC).

Weekly: 8,000 EUR/USD/CHF, 12,000 CAD/AUD/NZD, 80,000 NOK, 130,000 ZAR, 0.21 BTC, 8,000 USDT (from first successful withdrawal in the week).

Monthly: 30,000 EUR/USD/CHF, 42,000 CAD/AUD, 48,000 NZD, 300,000 NOK, 500,000 ZAR, 0.8 BTC, 30,000 USDT (from first day of month).

Amounts exceeding method-specific limits may be disbursed in installments. Higher limits may apply to elevated VIP levels at the Casino’s discretion (with prior notification).

For winning balances exceeding 30,000 EUR/USD/CHF, 42,000 CAD/AUD, 48,000 NZD, 300,000 NOK, 500,000 ZAR, 0.8 BTC, 30,000 USDT, the Casino may disburse in monthly installments capped at the above monthly thresholds until fully paid. Progressive jackpot wins are exempt and paid in full.

Maximum cumulative profit (excluding progressive jackpots) per customer in any daily period (00:00–23:59 UTC): USD 100,000 (or equivalent) for VIP players; USD 50,000 (or equivalent) for non-VIP players (including VIP trial). Excess profits may be voided at the Casino’s discretion.

Sports betting: Minimum stake 0.50 EUR (or equivalent); maximum win per single/multiple bet: 50,000 EUR/USD (or equivalent).

The Casino is not a financial institution. No interest shall accrue on account balances, and no currency exchange or conversion services are provided.

9. FRAUD PREVENTION

The Casino maintains robust anti-fraud measures and tools to safeguard the integrity and fairness of the gaming environment. Suspected fraudulent or abusive conduct includes (without limitation):

  • collusion with other players (e.g., sharing information or coordinating bets to gain unfair advantage);
  • development or use of strategies designed to secure unfair advantage or guaranteed profits;
  • fraudulent acts against the Casino, affiliated casinos, payment providers, or others;
  • initiating chargebacks or disputing legitimate transactions;
  • creation of multiple accounts to impersonate others or circumvent rules;
  • low-risk betting patterns (e.g., covering red/black in roulette exclusively or 70%+ of roulette table outcomes to launder or transfer funds);
  • other conduct prohibited under applicable anti-money laundering, counter-terrorism financing, or fraud prevention standards.

Bonus abuse is strictly prohibited and includes (without limitation): exploiting terms, features, or faults to eliminate/reduce risk of loss (except where explicitly intended); collusion with others; use of bots, scripts, artificial intelligence, or automated play software; patterns indicative of non-random algorithmic play; breach of specific bonus terms (e.g., eligibility or wagering requirements).

If the Casino reasonably determines that you have engaged in dishonest manipulation, unfair advantage, fraud, or attempted fraud against the Casino or others, it reserves the right to suspend, restrict, or permanently close your account and withhold or forfeit all winnings and balances. You shall remain liable to compensate the Casino fully for any losses, claims, damages, costs, or expenses arising therefrom.

The Casino maintains a zero-tolerance policy toward advantage play. Winnings and bonuses obtained through advantage play shall be voided where arising from: use of stolen cards; multiple accounts to exploit promotions; provision of false registration data; submission of forged or altered documents; or any other fraudulent conduct intended to gain unfair advantage.

Upon detection of such conduct, the Casino may void winnings, bar access indefinitely, retain funds reasonably suspected to be tainted, and pursue criminal complaints where applicable. The Casino may terminate or reverse any manipulated games/events to restore the pre-breach state.

You undertake not to exploit any software errors, bugs, or incompleteness and to report any such issues to the Casino immediately. Failure to report entitles the Casino to recover all related costs and losses (including those from exploitation).

All deposits must be wagered three (3) times the deposit amount (cumulative bets equal to 3x deposited sum) before withdrawals are permitted. Multiple inactive deposits require full wagering of the aggregate amount. Failure may result in the Casino imposing processing fees at its discretion. For sports betting-related withdrawals, deposits must be wagered at least once.

As an anti-money laundering measure, all deposits are subject to a mandatory 3x wagering requirement prior to withdrawal eligibility. Withdrawals shall be withheld until sufficient wagering is demonstrated.

10. REFUND POLICY

Refund requests shall only be considered if submitted: (i) within twenty-four (24) hours of the relevant transaction; or (ii) within thirty (30) calendar days where unauthorized access by a third party is alleged.

For credit card deposits, the Casino reserves the right to process withdrawals up to the total deposited amount as refunds to the original card. Excess amounts (if any) shall be paid via alternative available methods. Prior to refund calculation, all bonuses and winnings shall be deducted from the balance.

Where credit card transactions are deemed high-risk for security or legal reasons (by payment processors or the Casino), refunds shall be issued to the originating card, with notification to relevant authorities/parties as required. All refund-related costs shall be borne by the player.

To request a refund, . Required documents may include: photo of government-issued ID, screenshot/photo of payment confirmation, and proof of current address (additional documents may be requested). The Casino may conduct telephone verification using the registered number as part of KYC. Withdrawals may be suspended pending full verification. Reasonable efforts will be made to contact you; failure to respond within fourteen (14) days of a withdrawal/refund request may result in account lock due to incomplete KYC. Refunds are typically processed within five to seven (5–7) banking days.

11. DORMANT ACCOUNTS

If no login activity occurs for six (6) consecutive months, the account shall be classified as inactive/dormant. The Casino reserves the right to deduct a monthly administrative fee of at least 10 EUR (or currency equivalent in the account balance) while a positive balance exists. By accepting these Terms and Conditions, you authorize such deductions at the start of each month following dormancy classification (with email notification). Deductions shall cease upon account reactivation or zero balance.

12. COMPLAINTS PROCEDURE

Players may submit complaints via customer support channels (live chat, or online form). Acknowledgment shall be provided within twenty-four (24) hours of receipt. Following investigation, the Casino shall communicate the outcome and resolution by email. Feedback on the process may be requested. All complaints, investigations, and resolutions shall be recorded. If dissatisfied with the resolution, you may escalate to the Curaçao Gaming Control Board or an independent dispute resolution service designated for gambling matters.

13. EXPIRY PERIOD

Any claim, action, or cause of action arising from or relating to these Terms and Conditions or the services must be commenced within one (1) year from the date on which it arose, after which it shall be time-barred.

14. NON-TRANSFERABILITY

You may not assign, pledge, transfer, encumber, or otherwise dispose of (under any title or form) any rights, claims, winnings, deposits, bets, accounts, or interests arising under these Terms and Conditions, the Website, or participation in the games without the prior written consent of the Casino. This prohibition constitutes a non-transferability clause pursuant to Article 83(2) of Book 3 of the Civil Code of Curaçao and extends to all forms of transfer, including (without limitation) assignment, pledge, usufruct, hypothecation, gifting, brokering, trading, or any arrangement involving a fiduciary, third party, or entity (natural or legal).

15. ARBITRATION

Any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions, including any further agreements or acts related thereto, between you and the Casino (including successors in title) shall be resolved exclusively by arbitration in Curaçao in accordance with the Curaçao Civil Procedure Rules.

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